Troubleshooting

My search shows few or no results#

Loosen the filters (languages, contract type, rate floor), tick more boards, or try fewer words. A posting that asks for a language outside your working languages is hidden on purpose; check your languages in your profile.

A skill the posting wants is shown as missing, but I have it#

Add it to your profile with its evidence, or add an alias (for example Postgres for PostgreSQL). Careers only counts what is in the profile.

The save was refused and names a sentence#

The truth check found a sentence that does not trace to your profile or the posting: a number, a skill, an employer, a credential or an achievement. Rewrite it with facts from the profile, or add the fact to the profile first if it is true.

I cannot approve the e-mail#

Check, in order: (1) your Resend key is saved in Mail settings, (2) your domain shows Verified, (3) you have not changed the draft since opening the review screen (an edit invalidates the approval; open it again), (4) you are signed in as yourself: only you can approve.

"Add your Resend key in Mail settings"#

Careers never sends with a key of ours. Add yours: Set up sending.

The e-mail failed to send#

Open the message in the outbox for the reason. The most common cause is a domain that is not verified yet, or a from address outside the verified domain.

Replies do not show up#

Check that the forwarding address in Gmail is confirmed and that the filter matches the reply. Replies are matched by the token of your address.

My AI cannot see Careers#

1. Careers must be added to your Geenius OS workspace (Apps, Add to this workspace). An AI that calls it before then gets NOT_IN_WORKSPACE.
2. Check that the connector is added and approved in your AI, then start a new chat.
3. Ask your AI to call help on the jobs tool.

PLAN_REQUIRED or LIMIT_REACHED#

Your workspace has no Careers plan, or you reached a count of your plan. See Plans and limits.

Still stuck?#

Write to us with what you did and what you saw.