# Troubleshooting

> Fixes for common Careers problems: no results, a missing requirement, a refused save, an approval that will not go through, mail that fails, and an AI that cannot see Careers.

Source: https://careers.geenius-os.tech/docs/troubleshooting/

## My search shows few or no results

Loosen the filters (languages, contract type, rate floor), tick more boards, or try fewer words. A posting that asks for a language outside your working languages is hidden on purpose; check your languages in your profile.

## A skill the posting wants is shown as missing, but I have it

Add it to your profile with its evidence, or add an alias (for example Postgres for PostgreSQL). Careers only counts what is in the profile.

## The save was refused and names a sentence

The truth check found a sentence that does not trace to your profile or the posting: a number, a skill, an employer, a credential or an achievement. Rewrite it with facts from the profile, or add the fact to the profile first if it is true.

## I cannot approve the e-mail

Check, in order: (1) your Resend key is saved in Mail settings, (2) your domain shows Verified, (3) you have not changed the draft since opening the review screen (an edit invalidates the approval; open it again), (4) you are signed in as yourself: only you can approve.

## "Add your Resend key in Mail settings"

Careers never sends with a key of ours. Add yours: [Set up sending](/docs/mail-setup/).

## The e-mail failed to send

Open the message in the outbox for the reason. The most common cause is a domain that is not verified yet, or a from address outside the verified domain.

## Replies do not show up

Check that the forwarding address in Gmail is confirmed and that the filter matches the reply. Replies are matched by the token of your address.

## My AI cannot see Careers

1. Careers must be added to your Geenius OS workspace (Apps, Add to this workspace). An AI that calls it before then gets `NOT_IN_WORKSPACE`.
2. Check that the connector is added and approved in your AI, then start a new chat.
3. Ask your AI to call `help` on the `jobs` tool.

## PLAN_REQUIRED or LIMIT_REACHED

Your workspace has no Careers plan, or you reached a count of your plan. See [Plans and limits](/docs/plans-and-limits/).

## Still stuck?

[Write to us](/contact/) with what you did and what you saw.